Operational for more than 25 years, Capquest describe themselves as a credit solutions provider or ‘debt recovery company’ based in Glasgow in Scotland. They were acquired by Arrow Global Group Plc in 2014, one of the largest credit management companies in the world.
What Do Capquest Do?
Loans, Mortgages, Utilities
The company mainly works with leading high street banks, loan and mortgage companies, utility companies and mobile phone providers. They collect late payments on loans and mortgages as well as working for many private companies colleting arrears. Capquest claim to work by the Financial Conduct Authority TFC principles in putting their customers first: Financial Conduct Authority TCF principles
Usually, if you are not able to your debts within 7 days then the council will employ Capquest as debt recovery company or have their own agents. They will come to your house or business and discuss payment options with you. Whilst it is not preferable, they can seize your property under certain circumstances. If you are therefore wondering ‘why capquest are calling me’ it is because you have an unpaud debt that needs attening to!
Can Capquest Send in Bailiffs?
Capquest are not bailiffs, they area debt recover agents but they may well send one of their agents to your house. The chances of the company being able to enter your property are quite rare. Capquest can only do this if a Liability Order has been issued against you by a Magistrate on behalf of the local authority. If you are a business then there would need to be an unpaid fine from a Magistrate, County Court or High Court.
It is the law that all enforcement agencies like Capquest are only able to enter a property if they have been inside the property before. They are then able to use what is known as ‘reasonable force’ to re-enter. This could involve the use of a Locksmith to help them gain entry. They can only try and gain entry during the hours of 6 am and 9 pm.
What Can Capquest Take?
There are restrictions on what can be removed for your property by debt recover agents. If they you have given them entry or they have gained entry by other means then they can remove what is known as ‘Walking Possessions’. These are those which are subject to ‘Taking Control of Goods Regulations’. Capquest Debt Recovery will make an inventory of any of these possessions in your home and estimate the current value. You can then enter into a ‘Controlled Goods Agreement’ with them which will give you time to pay the outstanding debt.
If you fail to pay them then they can return to your property and remove items. There are certain items which they can’t take. These include essential items such as bedding, refrigerators, medical equipment, cookers and other items.
If you want to know how to stop Capquest calling then call us now:
Capquest Contact Details
Tel: 0333 999 7200*
Fax: 0333 999 7299*
60 York Street