The agreement between you and us is made on the following terms:
1. Agreement
1.1 You request us, and we agree to provide you with the relevant advice and or support in relation to your specific enquiry & service in accordance with these terms and conditions. You authorise us to act on your behalf with your advised confirmation of authority to act . This agreement shall continue until completion of your desired outcome or until we are no longer able to provide you with any further advice or support in relation to the specific matter of enquiry, or you advise that you no longer require any further advice or support with the initial enquiry made.
1.2 You can cancel the agreement by contacting us on 0800 368 9596 or by emailing us at info@m1debtsolutions.co.uk or writing to M1 Debt Solutions, 12-14 Shaw’s Road, Altrincham Cheshire WA14 1QU
2. Key Information
2.1 M1 Bailiff Solutions & M1 Debt Solutions are a trading style of M1 Debt Advice Ltd is a privately limited company.
2.2 Free debt advice and services are available. The Money Advice Service is an independent service that provides details of organisations that provide free debt advice and services.
2.3 These terms and conditions are only available in English and all communications undertaken during our agreement will only be available in English.
3. Your Responsibilities
3.1 You will provide us with information only relating to your reason for contacting m1 debt solutions and make us aware of any enforcement action being taken against you or being threatened.
3.2 You will sign any necessary forms of authority so that we may assist with any bailiff related issues on your behalf. If you do not provide us with a signed Letter of Authority authorising us to act then we may not be able to help stop further bailiff recovery action.
3.3 You will pass us copies of all correspondence in relation to the enquiry, and keep us informed of any dealings you have with the again recovery agency you have contacted us in relation to, whether we are negotiating with them or not.
3.4 Failure to provide accurate information may result in in a delay in providing you with the best advice in relation to the matter of enquiry.. You must provide to us the business name and debt reference of any debt collector who is collecting or has been sold your debt.
3.5 You will consult with us in relation to any additional recovery action that is threatened after initial contact with us.
3.6 On occasion your creditors may not provide us with details of your account(s) due to their own company procedures. If these circumstances arise then you will obtain this information for us and supply us accordingly.
3.7 We cannot be held responsible for any legal action taken against you by your creditors because of fraudulent or incorrect information provided by you.
3.8 Non-contact from you will be considered that you no longer require further advice or support in relation to the initial enquiry.
3.9 If you do not maintain regular contact we may suspend any action on your account.
3.10 You remain responsible for continuing to pay any agreed arrangements that you may have previously agreed to unless advised otherwise..
4. Our Responsibilities
4.1 We will directly advise and support you with all bailiff related queries and questions that you may have. If further advice or support is deemed required regarding solutions to assist with facilitating a payment plan through various solutions/options that may be available to you, then you may need to be referred to a 3rd party for further advice and support. This is a decision that you would need to make if you are happy to then be contacted by a 3rd party to offer you further advice and support.
4.2 In consultation with you we will collect all the necessary information required to be able to provide you with the most accurate advice or support in relation to your specific situation. It will not take account of any matters you have not told us about in accordance with section 4 of these terms and conditions.
4.3 With your prior consent we will request you sign an authority to act form for us to be able to speak with the relevant parties on your behalf..
4.4 We may refer your case for further advice or assessment should we feel this would be in your best interest regarding your initial enquiry.
4.5 Should your circumstances or any other relevant matter change whilst you’re under advice from m1 debt solutions, the advice or support given may also change accordingly..
4.6 We cannot guarantee to stop legal action by your creditors.
4.7 If required, We will issue a statement of facts on your behalf to assist in helping with the recovery action you have enquired for advice and support with.
5. How We Will Be Paid
5.1 M1 Debt Solutions, will not charge you a fee for the service provided.
5.2 No Hidden charges or additional fees will be presented to you as payable by you by M1 Debt Solutions.
5.3 M1 Debt Solutions may be paid a referral fee by a 3rd party it may refer you to for specialist help and advice, if you agree to be contacted by the 3rd party. This referral fee is not payable to them by you at any stage, and is a pre pre-agreed mutual arrangement between M1, and the 3rd party. At no point are you implicated in this amount, and you will never be charged or applied any fees or costs for receiving bailiff advice and or support from M1 Debt Solutions.
6. Complaints
6.1 M1 Debt Advice takes any complaints regarding its practices very seriously. Should you feel the need to complain a copy of M1 Debt Advice’s full complaints procedure is available on request or can be found here. Our complaints procedure also explains how to refer your complaint if you are unhappy with M1 Debt Advice’s final response.
6.2 If you are concerned about any aspect of the service M1 Debt Solutions provides, please talk to your Advisor who will do their best to resolve your complaint. Alternatively you can call the main telephone number on 0800 368 9596
Whilst we are able to register complaints by telephone, should you wish you may also complain to us in writing, either by writing to:
M1 Bailiff Solutions (Complaints)
12-14 Shaws Road
Altrincham
Cheshire
WA14 1QU
or by emailing info@m1debtsolutions.co.uk.
7. Data Protection
7.1 Please read this statement carefully as it explains what personal information we collect about you and how we use this information.
7.2 We collect personal information (which may include sensitive personal data) about you both directly from you when you apply for our services and from your creditors as authorised by you. We may also collect further information as a result of providing these services.
7.3 We will use your personal information to provide our services to you, and in particular:
- to negotiate with your creditors
- to keep you informed about the services; and
- we may share your information with our partners, associates, agents and contractors in order that they can perform the support services they carry out on our behalf to enable us to provide our services to you, including but not limited to debt advice and debt adjusting. These may include people and companies outside the European Economic Area (“EEA”) which consists of the European Union Member States together with Iceland, Liechtenstein and Norway. By agreeing to our Terms and Conditions you authorise us to transfer, store and process your personal information in this way; and
7.4 Subject to clause 9.5 of these terms, and not without your express and informed permission, we may also use your personal data to contact you to provide you details of other products and services which we think may be of interest to you.
7.5 If you do not want us to disclose your personal information (and/or sensitive personal data) as set out in clause 8.3 of these Terms, or if you wish to change the way we communicate with you, please let us know by either calling us on 0800 368 9596 or by writing to us at our address set out above.
7.6 Except as set out in these terms, we will only disclose your personal information:
- to the extent required by law;
- in accordance with a court order;
- following a request by a government or law enforcement authority; or
- to any company or other entity to whom we either transfer or assign any or all of our obligations to you under this agreement
7.7 You have the right to obtain a copy of personal data which we may hold about you or ask us to amend any inaccurate personal data held by Us. Please write to the Data Protection Officer to request this information at our address set out in these Terms and Conditions.
7.8 Please note that calls may be recorded for training and compliance purposes.
M1 Debt Advice Limited,
Registered in England & Wales under company registration number 10011810.
Registered Office:
44 Weaste Lane,
Thelwall,
Cheshire WA4 3JT.
Data Protection Registration Number ZA136053.