Who is Capquest – Debt Recovery?
Capquest was founded in 1989 and is a leading debt collection agency who operate throughout the UK. They purchase debts from banks, mobile phone, internet suppliers and companies who provide credit. If you fall into arrears or fail to maintain your payment plan Capquest’s Debt Recovery team will take steps to recover the debt.
Capquest are a credit solutions provider that work on behalf of credit providers such as mortgage and loan firms, high street banks and service providers. These include utility companies and mobile phone networks. Their values are straightforward – they say they are a credit solutions business that believes in doing the right right. They say they help people create a real and attainable plan to get back on a healthy financial footing.
What Do Capquest Do?
They were founded in 1989 and have their UK headquarters are based in Glasgow. They are owned by Arrow Global Group PLC, one of the UK’s largest providers of credit management solutions.
They are strong advocates of the Financial Conduct Authority Treating Customers Fairly principles. Their customer service team is trained to listen to personal circumstances. They work with 1,000s of customers every day to help them find a suitable and tailored payment plan.
They are bound by the relevant regulatory requirements. They are authorised by the Financial Conduct Authority (FCA), a member of the Credit Services Association (CSA) and a registered with the Information Commissioner’s Office (ICO). All companies Capquest Recovery may use to act on their behalf including debt recovery agents are supposed to meet their standards and customer focus, in line with FCA principles.
They offer a range of payment and support services including customised payment plans and also single payment. They have a bespoke online customer portal allowing customers to manage their accounts. Capquest debt recovery solutions purport to work with customers to create a solution on how stay out of unmanageable debt.
Can Capquest Send Debt Recover Agents to My House?
In some cases, if court action has been taken and your debts are still due then the courts may appoint Capquest Debt Collectors to recover property and assets to the value of the debt.
Can Capquest Break into My House?
The chances of their debt collection agents being able to enter your property are quite rare. They can only do this if a Liability Order has been issued against you by a magistrate on behalf of the local authority. If you are a business then there would need to be an unpaid fine from a Magistrate, County Court or High Court.
Reasonable Force
It is the law that enforcement agencies are only able to enter a property if they have been inside the property before. They are then able to use what is known as ‘reasonable force’ to re-enter. This could involve the use of a Locksmith to help them gain entry. They can only try and gain entry during the hours of 6am to 9pm.
What Can Capquest Debt Recovery Agents Take?
There are restrictions on what can be removed from your property by debt collectors. If you have given them entry of they have gained entry by other means, then they can remove what is known as ‘Walking Possessions’. These are those which are subject to ‘Taking Control of Goods Regulations’. They will make an inventory of any of those possessions in your home and estimate the current value. You can enter into a ‘Controlled Goods Agreement’ with them which will give you time to pay the outstanding debt.
If you fail to pay them, then they can return to your property and remove items. There are certain items which they cannot take. These include essential items such as bedding, refrigerators, medical equipment, cookers and other items.
